PWS Warranty Statement: 

PWS maintains confidence in the level of quality, design, and expert workmanship incorporated into every product and component we sell. Therefore, PWS extends a limited lifetime warranty against manufacturer and design defects in all accessories and firearms we produce and assemble that are sold within the United States.
We pride ourselves on industry leading customer service and warranty support. Should an issue ever arise, we will repair or replace any affected items deemed to be covered due to defect in workmanship or material. Please note this does not include damage caused by hand-load, reload, or improper ammunition, unauthorized adjustments, repairs or modifications and failure to provide proper care/maintenance.
Due to the extensive amount of after-market accessories available for the AR platform, we cannot guarantee that all products available will work with the PWS line of products and can only guarantee function in the factory configuration. This excludes accessories that mount on PicLok®, PicMod®, Picatinny, MLOK® and KeyMod sections, as they are intended for that purpose. Please note that due to regulations and restrictions, we are limited in providing warranty services for product that has been exported outside of the U.S. If you are an international customer, please contact our warranty team so we can evaluate the ability to rectify your warranty.  PWS’ goods are warranted to be free from defects in material and workmanship for the life of the product(s). PWS agrees to correct, by repair or replacement with a new or comparable model, a qualifying product without charge, if returned to PWS. Parts used for replacement are warranted hereunder for the remainder of the original warranty period. This warranty does not apply to the normal wear and tear of any parts or surface finish of any materials used in the product. This warranty does not cover defects in products that have been modified or altered from their original state. This warranty does not cover defects in products that have been repaired outside of PWS’ facilities. This warranty does not cover defects resulting from the physical abuse to, or misuse of, the product or its operation in a manner contrary to the included instructions, including, but not limited to, failure to properly maintain the product. This warranty does not cover repairs related to reasonable use, corrosion, or damage/loss suffered during return shipment. This warranty is null and void if the product has been misused, damaged (by accident or otherwise), used in a manner not consistent with the instructions, used with a firearm that it is not designed to be used with or compatible with, or if unauthorized repair or alteration has been done to the product, including of a cosmetic nature. PWS reserves the right to inspect the product before making replacements or repairs covered by this warranty. Proof of purchase is required for all warranty claims. This warranty grants specific legal rights to the original retail purchaser only and is not transferrable. Other rights may apply and vary from state to state. THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. ALL DISCLAIMERS AND LIMITATIONS OF LIABILITY SHALL STILL APPLY EVEN IF THE LIMITED REMEDY OF REPAIR AND REPLACEMENT FAILS OF ITS ESSENTIAL PURPOSE. This Limited Lifetime Warranty has been drafted in compliance with the Magnuson-Moss Warranty Federal Trade Commission Improvement Act.

Thank you for your purchase; we look forward to making you a lifelong customer.

Please note that we do not accept returns or offer refunds/exchanges on Cannon Store/cosmetic blem product. The severity of the blem can vary, but will not cause functional or safety issues. 

If you have questions regarding a product, and you believe you may have a warranty issue, please review our FAQ page here. You can also review our manuals, instructions and other resources here.

If the FAQ page and/or manual/instruction pages do not answer your question, please contact either our customer service or warranty team below. 

Email is the preferred method of contact, as it accurately captures detail, provides a written record to refer to, and allows photos and videos to be sent. 

Our department expectation is to return emails and voicemails within 2 business days. Please note that PWS is closed for most major holidays and our sales team does travel for shows throughout the year. During these times, we may not meet this expectation, but will do our best to keep up. If you're unable to reach a specific person via phone, please call our main phone number (208) 344-5217 and choose whichever department is most applicable. 

Upon contacting us, if it is determined that an RMA should be started, please click  here  to go through the PWS Warranty RMA Process. 

For more information on our RMA system, including instructions on how to open a ticket, check the status of your ticket and more, please click  here

For Questions About: For Questions About:

Pricing, Product availability, Non-technical questions about product descriptions or configurations, Current promotions, Incorrect product received or ordered, Product exchanges or returns

Email Customer Service

Technical questions about performance or parts, Damaged, broken, or not running as expected product, Cosmetic issues, Service intervals and life of parts that are expected to wear

Email Warranty