PWS Warranty & Customer Service Questions

PWS Warranty Statement: 

PWS maintains confidence in the level of quality, design, and expert workmanship incorporated into every product and component we sell. Therefore, PWS extends a limited lifetime warranty against manufacturer and design defects in all accessories and firearms we produce and assemble that are sold within the United States.
We pride ourselves on industry leading customer service and warranty support. Should an issue ever arise, we will repair or replace any affected items deemed to be covered due to defect in workmanship or material. Please note this does not include damage caused by hand-load, reload, or improper ammunition, unauthorized adjustments, repairs or modifications and failure to provide proper care/maintenance.
Due to the extensive amount of after-market accessories available for the AR platform, we cannot guarantee that all products available will work with the PWS line of products and can only guarantee function in the factory configuration. This excludes accessories that mount on PicLok®, PicMod®, Picatinny, MLOK® and KeyMod sections, as they are intended for that purpose. Please note that due to regulations and restrictions, we are limited in providing warranty services for product that has been exported outside of the U.S. If you are an international customer, please contact our warranty team so we can evaluate the ability to rectify your warranty. 

Thank you for your purchase; we look forward to making you a lifelong customer.

Please note that we do not accept returns or offer refunds/exchanges on Cannon Store/cosmetic blem product. The severity of the blem can vary, but will not cause functional or safety issues. 

If you have questions regarding a product, and you believe you may have a warranty issue, please review our FAQ page here. You can also review our manuals, instructions and other resources here.

If the FAQ page and/or manual/instruction pages do not answer your question, please contact either our customer service or warranty team below. 

Email is the preferred method of contact, as it accurately captures detail, provides a written record to refer to, and allows photos and videos to be sent. 

Our department expectation is to return emails and voicemails within 2 business days. Please note that PWS is closed for most major holidays and our sales team does travel for shows throughout the year. During these times, we may not meet this expectation, but will do our best to keep up. If you're unable to reach a specific person via phone, please call our main phone number (208) 344-5217 and choose whichever department is most applicable. 

Upon contacting us, if it is determined that an RMA should be started, please click here to go through the PWS Warranty RMA Process. 
For more information on our RMA system, including instructions on how to open a ticket, check the status of your ticket and more, please click here

For Questions About: For Questions About:

Pricing, Product availability, Non-technical questions about product descriptions or configurations, Current promotions, Incorrect product received or ordered, Product exchanges or returns

Email Customer Service

Technical questions about performance or parts, Damaged, broken, or not running as expected product, Cosmetic issues, Service intervals and life of parts that are expected to wear

Email Warranty